Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised, and enjoyable experience while meeting our legal and regulatory responsibilities. The data we collect falls into several categories.

Personal Information

When you register an account or make a transaction, we collect details such as your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for age and identity verification. We also record financial information needed to process deposits, withdrawals, and other payments.

Technical and Usage Data

Our systems automatically collect certain technical information whenever you access the website. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. We use this data to understand how our platform is used and to maintain its smooth operation.

How We Use Your Information

We process your personal data for specific, legitimate purposes. These include creating and managing your gaming account, verifying your identity and age in line with gambling regulations, processing financial transactions, providing customer support, preventing fraud and money laundering, and improving our services based on user behaviour.

Where you have given consent, we may also use your contact details to inform you about new games, promotions, bonuses, and other offers that may interest you. You can withdraw this consent at any time by adjusting your account preferences or contacting our support team.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with carefully selected partners who help us operate our business. These include payment processors, identity verification agencies, marketing service providers, and professional advisers who are all bound by strict confidentiality obligations.

We may also disclose information where required by law, such as to regulatory authorities, law enforcement agencies, or licensing bodies when we have a legal duty to do so or to protect the rights, property, or safety of Cocoa Casino, our players, or others.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, analyse site performance, and deliver relevant content. Essential cookies are necessary for the website to function correctly, while analytical and marketing cookies help us understand user journeys and improve your experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit some features of the platform.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to maintain a high level of protection.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet our legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the data.

Your Rights

You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, to ask for deletion of your data in certain circumstances, and to object to or restrict how we process it. You may also request that we transfer your data to another organisation where technically feasible.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by law and may ask for proof of identity to protect your information.

International Data Transfers

Some of our service providers are located outside the United Kingdom. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure that suitable safeguards are in place, such as approved contractual clauses or certification schemes.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain aware of how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or by using the contact details available on our website. We aim to resolve any concerns promptly and transparently.